Custom order policy

Every custom mat is printed from your artwork, in your quantity, for your order. We can't resell it, so custom orders are not eligible for refunds, returns, cancellations or exchanges once placed, except where required by applicable law or in the event of a verified manufacturing defect or fulfillment error.

At checkout, you confirm this with a required checkbox before you can place an order that includes a custom item.

• Accepted files: JPG, PNG, PDF, TIFF and SVG, up to 50 MB.
• Recommended: 300 DPI. That is 3600 x 3600 px for a 12" mat and 2100 x 2100 px for a 7" mat.
• The circle in the builder preview shows the print area. Keep text and logos clear of the outer edge and the center spindle hole.
• Colors on screen can look different from colors printed on felt. Bright, saturated colors print best.

By uploading artwork, you confirm you own it or have permission to use it. We may decline artwork that infringes someone else's rights or that we consider hateful, and we refund declined orders in full.

Every custom order goes through file review before production. If we spot a problem, like very low resolution or text cut off by the circle, we email you before printing so you can send a new file or confirm as is. Production starts once your file clears review.

Standard production takes 7 to 10 business days. Rush production takes 3 to 5 business days. Shipping time is added after production. See shipping for rates and delivery times.

If your mats arrive damaged, defective or materially different from the approved order, email orders@mixmats.com within 14 days of delivery with your order number and photos. Once we verify the issue, we reprint the affected mats at no cost or refund them.