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Frequently asked questions
Last updated September 16, 2026
Custom Mixmats
What file types can I upload?
JPG, PNG, PDF, TIFF or SVG, up to 50 MB. For the sharpest print, use 300 DPI: 3600 x 3600 px for a 12" mat or 2100 x 2100 px for a 7" mat. The builder checks your resolution when you upload.
What sizes and formats do you make?
- Pair (2 slipmats), $45.00. Best for DJs and matched turntable setups.
- Single (1 slipmat), $33.00. Ideal for collectors, gifts and custom displays.
- 7-inch slipmat, $60.00. For 7-inch records and compact turntable setups.
Do you offer bulk pricing?
Yes, and it applies automatically: 10+ mats save 10%, 25+ mats save 15%, 50+ mats save 20%. For 100 or more, contact us.
How long do custom orders take?
Production takes 7 to 10 business days, or 3 to 5 business days with rush production. Shipping time is added after that. Every order goes through file review first.
Will my colors match my screen?
Close, but felt isn't a screen. Bright, saturated colors print best. Very dark or very subtle tones can shift slightly.
Can I cancel or return a custom order?
Custom orders are made for you and are final sale, except where required by law or for a verified manufacturing defect or fulfillment error. See the custom order policy.
Limited drops
How limited is limited?
Each drop is a small-batch run with its edition size listed on the product page. When a run sells through, it's gone.
Will sold-out drops come back?
Sometimes. Join the list at the bottom of any page to hear about restocks and new drops first.
Shipping and impact
Do you ship internationally?
Yes, worldwide. US standard shipping is free on orders over $75.00. Rates and times are on the shipping page.
How does my order support music education?
A portion of every order supports MUSIC to the Ears Foundation, a nonprofit providing hands-on music education, DJ programs and creative career pathways for young people.
Questions?inquiry@mixmats.com

